Guest & Refund Policy

Last updated: 1 July 2026

This Guest & Refund Policy explains cancellations, refunds, and how we keep everyone safe. It forms part of our Terms of Use.

1. Overnight bookings — cancellation

• Cancel 24+ hours before check-in: full refund (less payment-gateway charges).
• Cancel within 24 hours of check-in: 50% refund.
• No-show or after check-in time: no refund.

2. Day-use / hourly bookings

Day-use slots (3-hour / 6-hour) can be cancelled up to 2 hours before the slot for a full refund (less gateway charges). Within 2 hours, or no-show: non-refundable.

3. Fleet contracts

Monthly fleet contracts are governed by the signed agreement. Notice periods and pro-rating are set out there; contact your Saraii account manager to change or end a contract.

4. Modifications

You can request a date/slot change subject to availability; a difference in price may apply. Contact us as early as possible.

5. Refund method & timeline

Approved refunds are returned to your original payment method, typically within 5–7 business days after approval. Payment-gateway charges may be non-refundable.

6. If Saraii cancels

If we cancel your booking for reasons within our control (e.g. maintenance), you receive a full refund or a free re-booking, your choice.

7. ID, safety & guest conduct

• A valid government ID and selfie verification are required before your door code is issued.
• Every pod has CCTV coverage of common areas, a panic button, and 24×7 help — a caretaker is on site.
• Guests must follow safety instructions; behaviour that endangers others or property may end the stay without refund.
• Guests are responsible for damage caused during their stay; repair costs may be charged.

8. GST & invoices

All applicable taxes are shown at checkout, and a GST-compliant invoice is issued for every paid booking. Fleet customers receive monthly consolidated invoices.

9. How to request a refund

Email care@saraii.in with your booking ID, or use our Contact page. We will confirm within 2 business days.