Privacy Policy

Last updated: 1 July 2026

This Privacy Policy explains how Saraii ("Saraii", "we", "us") collects, uses and protects your information when you use saraii.in or book a stay with us. By using our website you agree to this policy.

1. Information we collect

• Booking details — your name, mobile number, email, dates, location and stay type.
• Identity verification (KYC) — government ID type and number, and a selfie/photo, as required by law for lodging and to secure contactless check-in.
• Payment information — processed securely by our third-party payment provider; we do not store your full card or bank details on our servers.
• Usage data — basic device and analytics information to keep the site working and improve it.

2. Why we use it

• To create, confirm and manage your booking and issue your door code.
• To verify identity and meet lodging, police-registration and tax obligations.
• To take payment and send invoices/receipts.
• To provide support and send booking-related messages by SMS/email.
• To keep our guests and property safe.

3. Sharing

We share information only where needed: with our payment processor to take payment; with authorities where the law requires (e.g. lodging/police registration); and with service providers who help us run the site under confidentiality. We do not sell your personal data.

4. Storage & security

We use reasonable technical and organisational measures to protect your data. No method of transmission or storage is 100% secure, but we work to safeguard your information and limit access to those who need it.

5. Retention

We keep booking and KYC records only as long as needed for the stay and to meet legal, tax and safety obligations, after which they are deleted or anonymised.

6. Your rights

You may request access to, correction of, or deletion of your personal data, subject to records we must keep by law. Contact us using the details below.

7. Cookies

We use minimal cookies/local storage to remember your preferences and measure basic usage. You can control cookies in your browser settings.

8. Contact

Questions about privacy? Email care@saraii.in or reach us via our Contact page.